Terms & Conditions

 The general terms and conditions are applicable to all offers and transactions made at Rumi Herbal online store. While making an order, the customer expressly accepts the following Terms & Conditions.

General

The details provided are all stored in an encrypted format. We have the right to cancel the orders under any circumstances. You agree not to produce duplicate details on placing the order.

Services

Rumi Herbal is an online retailer of grocery products. Membership allows customers to purchase a variety of products. Upon placing the order on our website we ship the product to you and entitle to its payment for the service.

Products

In-case of any issues on the product, there will not be any replacement or refund under any circumstances. However, if the product is damaged or faulty on our end then the customer can proceed for the return request.

Pricing Information

We ensure that the correct details of the price of the product are displayed on the website. If there is an error we intimate to you as soon as possible before dispatch. The price for items may change from time to time without prior notice. The changes do not affect the product that has been dispatched.

Payment details

You are requested to provide your credit/debit card details to the approved payment gateways while making the payment. You shall not use the credit/debit cards that are not legally owned by you. Your card will be debited once you place the order.

Delivery / Return

Your shipping address will be verified in our database to check whether our delivery partners have access to that area. If not serviceable then an alternative shipping address must be provided. If there is any damage in the product after delivery then intimation to our customer support must be given immediately and later intimation will not be considered. You must return the product within 15 days of delivery otherwise it will not be accepted.