Privacy Policy
At Rumi Herbals Pvt Ltd, we respect every individual's right to privacy. Our relationship with you is our most valuable asset and is the very basis of our name and reputation.
Information Collection and Use
This privacy policy ("Privacy Policy") notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data. Be informed that we strictly do not share your Personal Information to any third parties in any manner other than for the reasons mentioned herein this Privacy Policy.
Who are we?
We are
Rumi Herbals
N0.2 Mel Ayanambakkam Road,
Sri devi Karumariamman Nagar,
Ayanambakkam, Chennai - 600095.
Tamil Nadu, South India.
Mobile: +91 98408 08375
You can contact us by post at the above address, by email at rumiherbals@rediffmail.com or by telephone on +919840808375 (Available between 0900 hrs IST to 2100 hrs IST, All days).
How we use your information
What information do we collect?
Why do we collect this information?
When you use our website?
How long do we keep your information for?
When you submit an enquiry via our website?
When you sign up to receive our newsletter?
When you submit a review about us?
When you take part in our feedback survey?
Your rights as a data subject
Your right to complain
When does this Privacy Policy apply?
Updates to this privacy policy
What information do we collect?
We collect information about you at our Website,.Some of this information does not identify you personally, but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you). The information we collect about you may be some or all the following:
- Name (including title);
- Address;
- Country;
- Phone number;
- Email address;
- Gender
- Date of birth
- Order details;
- Query
- I need help with (Subject)
- Comments
Why do we collect this information?
-
Name (including title)
To create user name/ required to provide personalized experience while answering question/ required to generate order invoice and shipment details by us as well as our shipment partner. -
Address
Required to generate order invoice and shipment details by us as well as our shipment partner including the Post code, City, Country etc...
These details will be printed on the shipment labels for facilitating the delivery process. -
Country
We require the country you belong to answer you better/ to analyse your health related query better. -
Phone Number
Required to generate order invoice and shipment details by us as well as our shipment partner/ we may use your telephone number to contact you regarding your purchase -
Email id
Your email id is required to answer your question, to contact you in case we need more details about your question, to revert with the solution to your query, to receive communication on order related updates and if you subscribe, you may opt to receive offer and promotional emails. -
Date of Birth
We require the date of birth to offer discounts and special offers. Maybe used for analytical purposes, to understand age and provide relevant offers. -
Gender
We require gender details for analytical purposes to provide relevant offers. -
Order Details
To create a record of your order, to fulfil the orders and analysing our sale in each arena -
Query
Please write a brief description of the health query you would like to ask our experts. Our experts will be unable to help you with the desired solution if this field is incomplete or blank -
I need help with (Subject)
Required to direct questions to the right team to provide quick solutions -
Comments
Enter further details to your query/ question to better understand the situation
When you use our website?
When you use our website to browse our products and services and view the information we make available, a number of cookies that we and third parties use to allow the website to function, to collect useful information about visitors and to facilitate you better experience.
Some of the cookies we use are strictly necessary for our website to function, and we don't ask for your consent to place these on your computer.
However, for those cookies that are useful but not strictly necessary we will always ask for your consent before placing them. As well as the cookies we use, various third parties also place them on your computer, again with your consent.
How long do we keep your information for?
There is no stipulation to preserve your personal information in an identifiable format for longer than the provisioned time limit. If we have a relationship with you, we hold your personal information for 2 years from the date our relationship ends. We only store your personal information for this period to establish, bring or defend legal claims as a mandatory legal requirement
The only exceptions to the periods mentioned above are in situations where in the law requires us to hold your personal information for a longer period, or delete it sooner; Where you have raised a complaint or concern regarding a product or service offered by us, in which case we will retain your information for a period of 2 years following the date of that complaint or query; or
However, you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
When you submit an enquiry via our website?
When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
We do not use the information you provide to make any automated decisions that might affect you.
When you sign up to receive our newsletter?
When you sign up to receive our newsletter, we ask for your name and your email address.
We will ask for your consent to use your name and email address to email you our newsletter which contains information about our products and other information which we feel might be of interest to you.
You can withdraw your consent at any time and we will stop sending you the newsletter.
Your name and email address are shared with a third party mailing system (Mailchimp, www.mailchimp.com).
We do not use the information you provide to make any automated decisions that might affect you.
We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after two years.
When you submit a review about us?
When you submit a review about us we record your name, your email address and your IP (Internet Protocol) address, which is the address of your computer on the Internet.
We use this information to provide verified independent views about our products and services to potential customers. Your name and the content of your review (but not your email address or IP address) may be publicly displayed on our website. We will do this based on our legitimate interest in marketing our products and services.
We do not use the information you provide to make any automated decisions that might affect you.
Your personal data is stored for as long as we are marketing the product or services that the review refers to, after which it is deleted. You may ask us to remove your review at any time.
When you take part in our feedback survey?
When you take part in our feedback survey, we record your name, your email address, your organisation name, your job role and your answers to questions we ask about your opinion of, and use of, our products and services.
We use this information to develop and improve our products and services and our customer relationships. We will do this based on our legitimate interest in marketing our products and services.
We do not use the information you provide to make any automated decisions that might affect you.
Your personal data is stored for two years, or for as long as we are marketing the product or services that the review refers to, whichever is shorter. You may ask us to remove a testimonial that is based on your feedback from our website at any time.
Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling. To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.
Your right to complain
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint.
If you have any specific data protection concerns or a complaint, you can contact our privacy team at rumiherbals@rediffmail.com Or Call us at +91 9840808375(Available between 0900 hrs IST to 1700 hrs IST).
Rumi Herbals Pvt Ltd
N0.2 Mel Ayanambakkam Road,
Sri devi Karumariamman Nagar,
Ayanambakkam, Chennai - 600095.
Tamil Nadu, South India.
When does this Privacy Policy apply?
This Privacy Policy applies to all of the services offered by Rumi Herbals Pvt Ltd, via its websites that include www.rumiherbals.in, but excludes services offered by other companies or individuals, including products or sites that may be displayed to you the products of Rumi Herbals when browsed in search of our official website..
Updates to this privacy policy
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven't previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.
Version 1.2, Date: 21/05/2019
We will update the version number and date of this document each time it is changed.
Information on this website is provided for informational purposes and is not meant to substitute for the advice provided by your own physician or other medical professionals. This website is meant for use by Indian residents only. The product pack shots shown on the website are for representation purpose only. The actual product may have slight variations in appearance and price.
Cautionary Notice & Disclaimer
This is to notify that Rumi Herbals has a well-established employee selection process in place and follows a formal recruitment process through our own HR department. We do not solicit or collect any fee from any candidates at any stage of the recruitment process and has not authorized any agencies/partners to collect any fee whatsoever for recruitment.
We have noticed that fake job offers in the name of our firm have been circulated by some unauthorized persons / fraudsters through e-mails or by making fraudulent telephone calls and soliciting fees/amount from the candidates. If any person receives any such unsolicited or fraudulent communication offering a job or an interview call from Rumi Herbals against payment of money, you are advised not to respond to the same.
In case you receive any interview call or e-mails for any job in the name of Rumi Herbals, you are suggested to cross verify with the human resources department about the veracity of such job offers and calls. You can reach us at rumiherbals@rediffmail.com
Anyone dealing with such fake interview calls would be doing so at his / her own risk and Rumi Herbals, its associated/group companies will not be held responsible for any loss or damage suffered by such persons, directly or indirectly. We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by Rumi Herbals.